FAQ
Why should I invest in conflict management? Why is it important?
The strengths of our organizations and the work we do are only as strong as the teams behind them. Teams with low trust have lower morale and higher rates of conflict that is strong enough to cause high turnover or burn out. Groups with high trust and conflict management skills see conflict as an opportunity for learning and not as a failure or something to fear. Investing in the wellness of your team or your relationships is a investment in their well-being. It’s also an investment in a future with stronger more empowered communities.
Are trainings customized?
Yes. All trainings are created based on the goals and needs of the group. An intake process will provide me with the necessary information I need to create the itinerary I feel will best provide you with your desired outcomes.
Do your trainings offer a physical component for conflict de-escalation or crisis intervention?
No. Physical intervention such as restraining, disengaging, and self defense are not my area of expertise. My approaches focus on preventative and verbal techniques that are meant to minimize escalation and encourage resolution through proper listening, dialogue and self awareness. This does, however, include how to place oneself physically and how to engage with a hostile person safely.
How did you decide your rates?
My rates are made to match many others working in similar professions with my level of experience. Hourly rates change depending on the size of the group participating, the type of service being offered, and any specific accommodation requirements.
How do I know if I apply for lower sliding scale rates?
Contact me and give me some information about your situation, as well as your budget. We can talk from there. Please note that these rates are meant only for groups or organizations with little to no funding, with priority going to those that face increased barriers and threat of violence or incarceration, such as indigenous and racialized communities; low income communities and those working in targeted economies.
Do you have a cancellation policy?
Yes. Cancellations or rescheduling requirements range from 48 hours for coaching sessions or mediations to 14 days for trainings. Cancellations or rescheduling policies are included in all contracts and agreements to mediate.
What accessibility accommodations do you offer?
I’m happy to do my very best to accommodate your team and their learning needs. This includes written and visual materials before or during our work together and various types of activities to facilitate various forms of learning styles, and physical and cognitive abilities. Translation or interpretation can be made available at an additional cost. If I am hosting public trainings then I always ensure they are in physically accessible spaces.
How do I book you?
Simply contact me and tell me a little about yourself and what your team is looking for.
I want a service of yours in French, what do I do?
I personally cannot offer services in French right now, other than translation or interpretation at an additional cost. If this doesn’t work for you, contact me and I can do my best to assist you with finding another facilitator, mediator or coach.
